Privacy policy

PRIVACY POLICY

Last updated: September 23, 2026

WRKIN LTD operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). WRKIN LTD is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

PERSONAL INFORMATION SOURCES

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
  • From our partners or other third parties.

HOW WE USE YOUR PERSONAL INFORMATION

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, process payments, fulfil orders, remember preferences, arrange shipping, facilitate returns and exchanges, and create a customised shopping experience.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services. We may use Klaviyo to manage these communications and Meta, Google, and TikTok for advertising purposes.
  • Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect and investigate possible fraudulent, illegal, unsafe, or malicious activity, and secure our Services.
  • Communicating with You. We use your personal information to provide customer support, respond to you, provide effective services and maintain our business relationship with you.
  • Legal Reasons. We use your personal information to comply with applicable law or valid legal process, investigate or participate in legal proceedings, and enforce or investigate potential violations of our terms or policies.

SMS & TEXT MESSAGE MARKETING

If you opt in to receive text messages from WRKIN LTD (trading as PREWRK), we collect and use your mobile phone number and information relating to your consent and interactions with our text messages in order to provide the text messaging programme you have requested.

We may use text messages to send you marketing and promotional communications, including product launches, early access, offers and other PREWRK updates. Consent to receive marketing text messages is not a condition of purchase. You can withdraw your consent at any time by following the opt-out instructions provided in our messages.

We use service providers, including Klaviyo, to help us operate our text messaging programme. Your mobile number, text messaging opt-in data and consent will not be sold or shared with unaffiliated third parties for their own marketing purposes. We may disclose this information to service providers that process it on our behalf where necessary to operate the programme.

Our website uses cookies and similar technologies to understand how visitors interact with the Services, including activity such as viewing products and adding items to a shopping cart. This information may be used to personalise our communications and understand when a shopping session or cart has been abandoned. We will only send marketing text messages where we have the appropriate consent to do so.

Message frequency may vary. Message and data rates may apply. Please refer to our Mobile Terms of Service for further information about the PREWRK text messaging programme.

HOW WE DISCLOSE PERSONAL INFORMATION

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors and other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping.
  • With business and marketing partners such as Klaviyo, Meta, Google, and TikTok to provide marketing services and advertise to you.
  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction, to comply with applicable legal obligations, enforce applicable terms or policies, or protect or defend the Services, our rights, and the rights of our users or others.

Text messaging originator opt-in data and consent will not be sold or shared with unaffiliated third parties for their own marketing purposes. This does not prevent us from sharing information with service providers that process data on our behalf where necessary to provide our text messaging programme.

COOKIES & YOUR PREFERENCES

We use cookies and similar technologies to improve your experience, analyse performance, and personalise content. You can manage your cookie preferences through the cookie banner on our website or by adjusting your browser settings. For more information, please refer to our Cookie Policy or contact us using the details below.

RELATIONSHIP WITH SHOPIFY

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside.

In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify.

In these circumstances, Shopify is responsible for the processing of your personal information for those purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can review Shopify's privacy resources.

THIRD PARTY WEBSITES AND LINKS

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions.

We do not guarantee and are not responsible for the privacy or security of such sites. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators.

CHILDREN'S DATA

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction.

If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

SECURITY AND RETENTION OF YOUR INFORMATION

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

YOUR RIGHTS AND CHOICES

Depending on where you live, you may have some or all of the following rights in relation to your personal information:

  • Right to Access / Know. You may have a right to request access to personal information that we hold about you.
  • Right to Delete. You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability. You may have a right to receive a copy of the personal information we hold about you and request that we transfer it to a third party in certain circumstances.
  • Managing Communication Preferences. We may send you promotional communications by email or text message where permitted by applicable law. You may opt out of promotional emails using the unsubscribe option displayed in our emails. You may opt out of marketing text messages at any time by following the opt-out instructions provided in our text messages.

If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may also have rights to object to or restrict certain processing and to withdraw consent where we rely on consent to process your personal information.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. We may need to verify your identity before processing your request, as permitted or required under applicable law.

COMPLAINTS

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.

INTERNATIONAL TRANSFERS

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent mechanisms issued by the relevant UK authority, unless the data transfer is to a country determined to provide an adequate level of protection.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

CONTACT

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us:

WRKIN LTD
120 Golders Green Road
London, NW11 8HB
United Kingdom

Email: team@prewrk.com
Phone: +44 7932 506 467

For the purpose of applicable data protection laws, WRKIN LTD is the data controller of your personal information.